- What is the bedding configuration in each apartment?
Three-bedroom apartments 2 x Queen Bed + 2 x Single Bed or 3x Queen Bed.
Two-bedroom apartments 1 x Queen Bed + 2 x Single Bed or 2 x Queen Bed.
One-bedroom apartments 1 x Queen Bed.
- Does my apartment have bay views?
We have a wide variety of apartments, some with bay views and some without. Please either view individual apartments on the website for more information, or contact us.
- What are the ''check in'' and ''check out'' times?
Check in at 2.00 p.m.
Check out 10.00 a.m. (unless other arrangements have been made)
- How do we gain access to our apartment when we arrive?
You will be supplied with a contact phone number of a hostess who will greet you upon arrival, hand over the keys and help get you settled.
- Are the apartments serviced daily?
Short stay bookings are not serviced, servicing on short stays can be arrange at an additional cost.
Mid - long term bookings may include servicing, please contact to discuss.
- Is all linen provided?
Yes, all apartments come with bed and bathroom linen.
- Is there secure car parking available?
Yes, each apartment has secure undercover carparking available.
- Do the apartments have lifts?
- We have a baby, can you supply a porta cot and high chair?
Yes. Portacot (including linen) and highchairs can be arrange at an additional cost - please make sure you let our team know your needs prior to arrival.
- Can you provide a babysitting service?
No, we are not able to provide this service sorry!
- What happens if I need to cancel?
4 WEEKS OR MORE NOTICE
30 Days or more notice - $50.00 cancellation fee will apply.
LESS THAN 4 WEEKS NOTICE
Less than 30 Days notice - forfeit of deposit paid at that time booking.
LESS THAN 7 DAYS NOTICE
7 Days or less notice - forfeit of the total accommodation fee.
- When and how do I pay?
Booking through our website:
You will be charged 50% of the total accommodation fee as a deposit at the time of booking or you can pay in full at time of making booking. Payment can be made by Visa or Master Card,
Your remaining 50% balance will be automatically charged to the same Visa or Master Card 7 business days prior to your check in date.
Long Term /Corporate Accommodation:
We offer a range of payment options for long term and corporate travelers, please contact directly to discuss the best option for you.